Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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Last updated: November 2024

1. Overview

2. Information Collection

2.b What Personal Information We Collect

3. Information Usage

3.a How We Use Your Personal Information

4. Information Sharing and Disclosure

5. Security and Compliance

6. Your Rights

7. Regional and Specific Terms

1. Overview

1.a Last Updated

27/11/2024

This Privacy Policy describes how L'EXUDE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lexudeshop.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1.b Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

1.c Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@lexudeshop.com or whatsapp at +971505051909.
GGEA Trading FZE, SPC Free Zone, Ground Floor, Sharjah SH, United Arab Emirates.

2. Information Collection

2.a How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

2.b What Personal Information We Collect

2.b.i Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

2.b.ii Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Information about how you access and use our Site and your account
  • Device information, browser information, and information about your network connection
  • Your IP address and other information regarding your interaction with the Services

2.b.iii Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
  • Online tracking technologies (e.g., pixels, web beacons, cookies) that collect data when you interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

3. Information Usage

3.a How We Use Your Personal Information

3.a.i Providing Products and Services

To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.

3.a.ii Marketing and Advertising

To send promotional communications via email, text message, or postal mail, and to tailor the Services and advertisements for you.

3.a.iii Security and Fraud Prevention

To detect, investigate, and take action regarding fraudulent or malicious activity.

3.a.iv Communicating with You

To provide customer support and improve our Services.

3.b Cookies

Like many websites, we use Cookies on our Site to:

  • Remember your actions and preferences
  • Run analytics to better understand user interactions
  • Tailor advertising and optimize our Services

Most browsers automatically accept Cookies, but you can adjust your browser settings to block or remove them. Blocking Cookies may negatively impact your experience on the Site.

4. Information Sharing and Disclosure

4.a How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, shipping).
  • Business and marketing partners, including Shopify.
  • Affiliates or within our corporate group.
  • Third parties in connection with business transactions like mergers or legal compliance.

4.b User Generated Content

If you post product reviews or other content publicly through our Services, this content is accessible to anyone. We are not responsible for the privacy or security of publicly shared information.

4.c Third Party Websites and Links

Our Site may link to third-party websites or platforms. Review their privacy policies as we are not responsible for their practices or content.

5. Security and Compliance

5.a Security and Retention of Your Information

While we strive to implement strong security measures, no system is completely secure. We recommend not using unsecure channels for sensitive information.

The retention period of your information depends on factors such as account activity, legal requirements, and dispute resolution.

5.b Complaints

If you have complaints about how we process your personal information, contact us using the provided details.

5.c Children’s Data

We do not knowingly collect personal information from children. Parents or guardians may contact us to request the deletion of such information.

6. Your Rights

6.a Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Restrict processing or withdraw consent.
  • Opt out of targeted advertising or the "sale" of your data.
  • Request data portability.
  • File an appeal if a request is denied.

You can exercise these rights via our Site or by contacting us directly.

7. Regional and Specific Terms

7.a Mobile Terms of Service

The L'EXUDE mobile message service enables recurring SMS communications for service updates and promotions. Participation is voluntary, and standard messaging rates apply. Users may opt out by texting "STOP" or following unsubscribe instructions.

7.b International Users

Personal information may be transferred outside your country, including the United States. For transfers from Europe, we rely on Standard Contractual Clauses or equivalent mechanisms.

Contact

support@lexudeshop.com

+971 505051909

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