Refund policy

EXCHANGE & REFUND POLICY

We're pleased to accept exchange & return requests within 30-Days of your package's arrival.

We value your satisfaction and aim to make the exchange and refund process as convenient as possible.

The following conditions should be met to qualify for exchanges:

●  The shoes must remain unused, unworn, and undamaged, inside their box as they came originally with all original labels and tags intact.
●  Exchanges and refunds occur in the form of Store Credit, issued exactly at the same price of the returned item at the exact amount it was purchased at. After initiating an exchange/refund and getting approved you will get your store credits sent to you by email. You can then buy the item you please from the store using store credit.
●  Items purchased with Store Credit might be subject to a shipping fee in case your order amount is below the 150 AED threshold of free shipping. All shoes prices are above the minimum threshold for free shipping which is 150 AED, for other items in the store that are below 150 AED, a flat fee of 20 AED for shipping will be added at checkout.
●  Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.
●  Store credit issued against the exchange request is valid for 14 months after the date of issuance.
●  Cash on delivery payments are refunded as store credits 

  • DISCLAIMER FOR EXCHANGES & REFUNDS

●  All exchanges and refunds are handled on a case-by-case basis and are at L'EXUDE's discretion. L'EXUDE reserves the right to decline exchange and refund requests if they don't fall under the said criteria.

●  Promotional offers such as "buy 1 get 1 free" or "buy 1 get 1 at a percentage off" are exempt from refunds. However, exchanges for these offers will be offered following our standard terms.
●  Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer. In case the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests.
●  Any items mistakenly or incorrectly returned to us (items that do not belong to L'EXUDE) remain the sender's responsibility. L'EXUDE will not be liable to return the incorrect item(s) back to the customer.

Missing & Wrong Items Policy:

We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at support@lexudeshop.com within 30 days of receiving the order.

Please share the following information with our Customer Support to help us in investigating the issue:

●  Your order number

●  The name of the item you didn’t receive (in case of missing item)

●  The picture of the wrong item you received versus what you ordered (in case of wrong item)


Our support team will review each case separately and communicate the necessary steps with you within 3 working days.

Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.