We're pleased to accept exchange & return requests within 35-Days of your package's arrival.
We value your satisfaction and aim to make the exchange and refund process as convenient as possible.
The following conditions should be met to qualify for exchanges:
● The shoes must remain unused, unworn, and undamaged, inside their box as they came originally with all original labels and tags intact.
● During the exchange process the customer can choose the same or a different item, if the new item is the same price there would be 0 additional costs, If the new item is more expensive, the customer will pay the difference in price. If the new item is cheaper, we refund the customer the difference in form of store credits.
● After initiating an Exchange and getting approved, we send a representative to collect the item from your address free of charge. Once inspected and approved we get your exchanged product delivered to you FREE of charge.
● Refunds occur in the form of Store Credit, issued exactly at the same price of the returned item at the exact amount it was purchased at. After initiating a refund and getting approved you will get your store credits sent to you by email. You can then buy the item you please from the store using store credit.
● Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.
● Store credit issued against the exchange request is valid for 14 months after the date of issuance.
● Cash on delivery payments are refunded as store credits
DISCLAIMER FOR EXCHANGES & RETURNS
● All exchanges and refunds are handled on a case-by-case basis and are at L'EXUDE's discretion. L'EXUDE reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
● Promotional offers such as "buy 1 get 1 free" or "buy 1 get 1 at a percentage off" are exempt from refunds. However, exchanges for these offers will be offered following our standard terms.
● Should a product be rejected for return at any stage.
● Any items mistakenly or incorrectly returned to us (items that do not belong to L'EXUDE) remain the sender's responsibility. L'EXUDE will not be liable to return the incorrect item(s) back to the customer.
Missing & Wrong Items Policy:
We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at support@lexudeshop.com within 35 days of receiving the order.
Please share the following information with our Customer Support to help us in investigating the issue:
● Your order number
● The name of the item you didn’t receive (in case of missing item)
● The picture of the wrong item you received versus what you ordered (in case of wrong item)
Our support team will review each case separately and communicate the necessary steps with you within 3 working days.
Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.
L'EXUDE - a beacon of confidence for those who stride with us. Born with one unyielding mission: to forge the finest height-elevating footwear on the market!
35-Day FREE Exchange/Return
