Shipping Policy

Address Details Matter:

For a swift delivery, please provide a detailed address. This includes your: Building Name, House number, Street, District and Emara.

Keep Your Phone Handy:

Make sure your provided phone number is active. Our couriers may call you for delivery coordination. It helps them find you easily and deliver your package smoothly.

Number of Delivery Attempts:

We're eager to get your order to you! If we can't reach you, our courier partner will make 3 delivery attempts. After that, the order will be returned to us. Stay updated to receive your package on the first go.

More Questions? Please read our shipping policies below or contact our support team here.

Shipping Method

City

Delivery Time

Cost

Express

Dubai, Abu Dhabi,
Sharjah, Ajman

Next Day (<24 H)

FREE

Express

All UAE

1-2 Working Days
(most areas <24H)

FREE

Shipping charges for your order will be calculated and displayed at checkout.

All shoes prices are above the minimum threshold for free shipping which is 150 AED, for other items in the store that are below 150 AED, a flat fee of 20 AED for shipping will be added at checkout.

Shipping Policy

HOW CAN I TRACK MY ORDER?

Once your order is shipped, a tracking link will be emailed to you, and you can track it here.

I DIDN'T GET AN ORDER CONFIRMATION. WHAT DO I DO?

Confirmation emails are sent out immediately after placing an order, but No worries! If you don't see one within 24 hours, please email us at support@lexudeshop.com or reach out to us on WhatsApp +971 505051909 , and we'll sort it out.

MY ORDER HASN’T ARRIVED YET. CAN YOU HELP?

Of course! If your package is delayed, please contact us via email at support@lexudeshop.com You can get in touch with our WhatsApp Chat support +971 505051909 between 9AM-6PM GST

WHAT IF MY ORDER GOES MISSING?

We apologize for the inconvenience. In such a case, please ensure that you've checked your tracking number and have provided the correct address at the time of placing your order. Also, check with the courier. If you're still having trouble, email us at support@lexudeshop.com or reach out on WhatsApp: +971 505051909

Please Note: For security reasons, we cannot take responsibility for packages left at receptions or outside apartments based on courier recommendations.

I CHANGED MY MIND. CAN I CANCEL MY ORDER?

Sure thing! Email us at support@lexudeshop.com or reach out on WhatsApp: +971 505051909 as soon as possible after placing the order.

If your order is already processed, you can still return it after receiving it, you will then get a refund in form of store credit. For more info please check our Exchange & Refund Policy.

CAN I UPDATE MY SHIPPING ADDRESS?

Absolutely! If you need to change the delivery address within the same city, contact the courier and email us at support@lexudeshop.com or reach out on WhatsApp: +971 505051909 to keep us informed.

I MADE A MISTAKE IN MY ORDER. CAN I CHANGE IT?

Please Reach out as soon as possible on support@lexudeshop.com or on WhatsApp: +971 505051909 with a request to change your order. Although once an order is dispatched, orders can't be changed. You have to then wait until you receive it. Once received, you can request an exchange here, please read our Exchange & Refund Policy to learn more.

CAN SOMEONE ELSE RECEIVE MY ORDER FOR ME?

Certainly! Feel free to notify the courier in advance for a smooth delivery process. Your convenience matters, and we appreciate your cooperation!

DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?

In case of COD, our deliveries should be received, paid for and signed by someone (anyone) at the provided address. For contactless deliveries (already paid online), the package may be left at your doorstep. However, please note that we're not responsible for packages left at receptions or outside apartments if misplaced. Proof of Delivery will be provided (Image at the door and/or parcel)

I PLACED AN ORDER DURING A SALE EVENT. WHEN CAN I EXPECT MY DELIVERY?

Due to the high volume of orders during Black Friday, Birthday Sale, and other special Sale Events, please anticipate a slight delay in order delivery.

Number of delivery attempts: 3 attempts

*Proof of Delivery: Image at the door and/or parcel

COD Policy

(Cash On Delivery)

I CHOSE COD AS MY PAYMENT METHOD. CAN I GET A REFUND?

Of course! COD orders are eligible for a refund but in form of store credits.

I DIDN'T GET AN ORDER CONFIRMATION. WHAT DO I DO?

Confirmation emails are sent out immediately after placing an order, but No worries! If you don't see one within 24 hours, please email us at support@lexudeshop.com or by WhatsApp: +971 505051909, and we'll sort it out.

WHAT SHOULD I KNOW ABOUT THE PAYMENT AMOUNT FOR COD ORDERS?

Kindly have the exact amount ready for our courier to expedite the delivery process.

CAN I OPEN AND CHECK THE PACKAGE WHEN THE COURIER ARRIVES FOR COD ORDERS?

It is kindly requested not to open the package when the courier arrives for Cash on Delivery (COD) orders. If you encounter any issues after receiving your order, please contact us at support@lexudeshop.com or reach out on WhatsApp at +971 505051909 , and we will assist you.

Contact

support@lexudeshop.com

+971 505051909

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