Exchange & Refund
A PREMIUM RETURN/REFUND EXPERIENCE
NOT THE CORRECT SIZE/STYLE?
We offer FREE Exchanges and Returns!
STEP 1
START AN EXCHANGE
Press the button below to get started with your premium exchange.
STEP 2
WE PICKUP FROM YOUR DOORSTEP
Package your items and keep them ready for our premium pick up service.
STEP 3
WE GET YOUR DESIRED EXCHANGE (FREE RE-DELIVERY)
After we receive your items and do a quality check, your desired exchange item will be delivered FREE of change.
NOT WHAT YOU HAD IN MIND?
We offer FREE Exchanges and Returns!
STEP 1
START A REFUND
Press the button below to get started with your premium refund.
STEP 2
WE PICKUP FROM YOUR DOORSTEP
Package your items and keep them ready for our premium pick up service.
STEP 3
GET YOUR STORE CREDIT
After we receive your items and do a quality check, we will issue your store credit via email.
EXCHANGE & REFUND POLICY
We're pleased to accept exchange & return requests within 30-Days of your package's arrival.
We value your satisfaction and aim to make the exchange and refund process as convenient as possible.
The following conditions should be met to qualify for exchanges:
DISCLAIMER FOR EXCHANGES & REFUNDS
● All exchanges and refunds are handled on a case-by-case basis and are at L'EXUDE's discretion. L'EXUDE reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
Missing & Wrong Items Policy:
We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at support@lexudeshop.com within 30 days of receiving the order.
Please share the following information with our Customer Support to help us in investigating the issue:
● Your order number
Our support team will review each case separately and communicate the necessary steps with you within 3 working days.
Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.